Starting this month, ELQ will begin periodically posting a Q&A with PEO owners and other influential employee leasing industry leaders. We hope that these interviews will be informative to our clients, giving them a clearer picture of the PEO industry and those who lead it. All those who will be represented are valued partners of ELQ.
What's your background and how did you get into the PEO business?
I started in the trucking industry and recognized the value of the PEO. My goal has always been to be of service to others, and Harbor America does just that. Harbor America just celebrated its 21st birthday, and the products and services we provide to all sizes of business allow owners to do focus on growing the business, not worrying about the back office details.
What one issue do you focus on, that you feel must happen for success at Harbor America?
We strive to keep all of our employees trained, focused and energized when it comes to serving our clients. Our success has been hiring some of the most knowledgeable and friendly people. Our staff is indeed the face of Harbor America, and we value each employee.
Many times, it's hard for a smaller business to quantify the value of human resource help. If I'm an employer with 15 employees, how will Harbor help me in this area where I can really experience the return on investment?
The human resource assistance is only one of the pillars that Harbor America provides to strengthen those companies we serve. Client companies will receive professional help regarding safety and risk management. Of course, this is not a focus of a small business until an accident happens; then Harbor stands ready to help minimize the impact on the company. Payroll is always processed on time and without errors. The pay-as-you-go workers' compensation helps smaller organizations better manage their cash flow - even to the point of stabilizing many of their businesses.
What goals do you for Harbor America?
To have our client companies feel as though they have partnered with an organization that they trust and rely on to take care of the employees. To continue to grow in a very methodical way that allows us to keep the personal relationship with each client company.